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My Withdrawal (Cash Out) Request was Cancelled

If you have made a withdrawal request that was cancelled and returned to your E-Wallet, check your BTC wallet address in the backoffice to ensure a valid BTC wallet address was used.

Cash out requests are only returned when there is no valid BTC wallet address entered. If you believe this information has been entered correctly, and your cash out request was cancelled, please contact us for further assistance.

NovaTech is the author of this solution article.

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